Ichötà.

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Legal · Terms of Service

Terms of Service

Please read these carefully. They form a legally binding agreement between you and Ichötà Limited.

Terms of Service

Multi-Jurisdictional Agreement · Effective Date: 26 January 2026 · Version 1.0

IMPORTANT LEGAL NOTICE

PLEASE READ THESE TERMS CAREFULLY BEFORE USING OUR SERVICES. These Terms of Service constitute a legally binding agreement between you and Ichötà Limited. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. These Terms contain provisions regarding limitation of liability, indemnification, dispute resolution, and, for users in certain jurisdictions, binding arbitration and class action waiver provisions that affect your legal rights. If you do not agree to these Terms, you must not access or use our Services.

NOTICE TO UNITED STATES RESIDENTS

Section 22 of these Terms contains a binding arbitration clause and class action waiver. By agreeing to these Terms, you agree to resolve disputes through binding individual arbitration and waive your right to participate in class actions, except where prohibited by applicable law or where you opt out within thirty (30) days as provided in Section 22.7.

NOTICE TO CANADIAN RESIDENTS

Certain provisions of these Terms may be subject to mandatory consumer protection legislation in your province or territory of residence. Nothing in these Terms limits or excludes any rights you may have under applicable Canadian federal or provincial consumer protection laws that cannot be limited or excluded by contract, including the Consumer Protection Act, 2002 (Ontario), the Consumer Protection Act (Quebec), and equivalent provincial legislation.

NOTICE REGARDING AUTOMATIC RENEWAL

Your Subscription will automatically renew at the end of each Subscription Term unless you cancel at least forty-eight (48) hours before the renewal date. See Section 6.5 for details. California residents: See Section 6.7 for additional automatic renewal disclosures required under California Business and Professions Code Sections 17601-17606.

1. INTRODUCTION AND PARTIES

1.1 The CompanyThese Terms of Service ("Terms") govern your access to and use of all services, platforms, applications, websites, events, products, and offerings operated by Ichötà Limited, a private limited company incorporated and registered in England and Wales with company number [15530216], whose registered office is at 53 Stonefall Avenue, Harrogate, HG2 7NR, United Kingdom ("Ichötà", "Company", "we", "us", or "our").

1.2 The ServicesIchötà is a curated matchmaking and relationship platform that combines proprietary technology with human-led concierge services (collectively, the "Services"). Our Services include, but are not limited to: (a) the Ichötà website located at www.ichota.co and any associated subdomains; (b) the Ichötà mobile application and any updates thereto; (c) concierge matchmaking and introduction services; (d) compatibility assessments and relationship coaching; (e) curated events, retreats, and experiences; (f) digital and physical products; and (g) all related features, tools, content, and functionalities.

1.3 Agreement to TermsBy creating an Account, accessing, or using any Ichötà Service, you ("Member", "you", or "your") confirm that you have read, understood, and agree to be legally bound by these Terms, together with our Privacy Policy (available at www.ichota.co/privacy), our Cookie Policy, and any supplemental terms, policies, rules, or guidelines posted on our platforms or provided to you in connection with specific Services, all of which are incorporated herein by reference (collectively, the "Agreement"). If you do not agree to any provision of this Agreement, you must immediately cease all use of the Services.

1.4 Capacity to ContractBy entering into this Agreement, you represent and warrant that: (a) you have the legal capacity to enter into a binding contract in your jurisdiction of residence; (b) you are not barred from receiving services under the laws of any applicable jurisdiction; (c) you will comply with this Agreement and all applicable local, national, and international laws, rules, and regulations; and (d) you have not previously been suspended or removed from the Services.

1.5 Electronic Communications ConsentBy using the Services, you consent to receive electronic communications from Ichötà, including emails, text messages, push notifications, and in-app messages. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. You may withdraw your consent to receive certain marketing communications at any time by following the unsubscribe instructions in those messages, but you may not opt out of receiving transactional or account-related communications.

2. DEFINITIONS AND INTERPRETATION

2.1 DefinitionsIn this Agreement, unless the context otherwise requires, the following terms shall have the meanings ascribed to them below:

  • "Account" means the registered user account created by you to access and use the Services, including all associated profile information, preferences, and settings.
  • "Applicable Law" means all applicable laws, statutes, statutory instruments, regulations, regulatory guidance, directives, orders, codes of practice, and judgments of any relevant court or tribunal applicable to you or to the Services.
  • "Application and Verification Fee" means the non-refundable administrative fee of Thirty British Pounds (£30.00) payable by all applicants to cover identity verification, background screening, and fraud prevention processes, as further described in Section 5.
  • "Business Day" means any day other than a Saturday, Sunday, or public holiday in England and Wales.
  • "Concierge Interview" means the mandatory one-on-one consultation session with an Ichötà relationship concierge required for all subscribed Members prior to activation of matchmaking services, as further described in Section 7.2.
  • "Confidential Information" means all information disclosed by or on behalf of Ichötà or another Member, whether orally, in writing, electronically, or by any other means.
  • "Content" means any text, images, photographs, videos, audio, graphics, data, information, or other materials.
  • "Event" means any in-person or virtual event, retreat, experience, gathering, or activity organised, hosted, sponsored, or facilitated by or on behalf of Ichötà.
  • "Force Majeure Event" means any event beyond the reasonable control of Ichötà, including but not limited to: acts of God, fire, flood, earthquake, or other natural disasters; epidemics, pandemics, or public health emergencies; war, invasion, hostilities, terrorist attack, civil war, or civil unrest.
  • "Intellectual Property Rights" means all patents, copyrights, moral rights, design rights, trade marks, service marks, trade names, domain names, trade secrets, database rights, rights in know-how, rights in confidential information, and all other intellectual property rights.
  • "Material Breach" means a breach that is serious in nature and goes to the root of the Agreement.
  • "Member Content" means any Content that you submit, upload, post, transmit, or otherwise make available through the Services.
  • "Platinum Pairing" means a curated match introduction facilitated by the Ichötà concierge team with compatibility scores meeting or exceeding the thresholds specified in your Subscription tier.
  • "Privacy Policy" means the Ichötà privacy policy as published at www.ichota.co/privacypolicy.
  • "Special Category Data" means personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, data concerning health, or data concerning a natural person's sex life or sexual orientation.
  • "Subscription" means the paid membership tier selected by a Member, entitling the Member to access specified Services for a fixed Subscription Term as set out in Schedule A.
  • "Subscription Term" means the initial period of your Subscription as selected at the time of purchase.
  • "Third-Party Services" means any services, products, applications, websites, or platforms operated by third parties.

2.2 InterpretationIn this Agreement: (a) headings are for convenience only and shall not affect interpretation; (b) words in the singular include the plural and vice versa; (c) a reference to one gender includes a reference to all other genders; (d) references to "including", "includes", or "for example" mean including without limitation; (e) references to statutes or statutory provisions include any amendments, consolidations, re-enactments, or successor legislation; (f) references to "writing" or "written" include email and other electronic communications; (g) references to currency are to British Pounds Sterling (GBP) unless otherwise specified; (h) references to Sections are to sections of this Agreement; and (i) the rule of interpretation known as ejusdem generis shall not apply.

3. ELIGIBILITY REQUIREMENTS

3.1 Age RequirementYou must be at least twenty-five (25) years of age to use the Services. By using the Services, you represent and warrant that you meet this age requirement. We reserve the right to request documentary proof of age at any time and to suspend or terminate your Account if we have reasonable grounds to believe you do not meet this requirement or have misrepresented your age.

3.2 General EligibilityTo be eligible to use the Services, you must:

  • Have the legal capacity to enter into a binding contract under Applicable Law
  • Not be a person barred from receiving services under the laws of your jurisdiction of residence
  • Not have been previously terminated, banned, or removed from the Services by Ichötà
  • Not be required to register as a sex offender with any governmental authority
  • Not be subject to any court order or legal prohibition preventing you from using a matchmaking service
  • Provide complete, accurate, current, and truthful information during registration
  • Comply with all Applicable Law in your use of the Services

3.3 Jurisdiction-Specific RequirementsUnited Kingdom and European Economic Area: If you are resident in the United Kingdom or the European Economic Area, you confirm that you are not subject to any legal disability, guardianship order, or court order that would prevent you from entering into this Agreement or using the Services.Canada: If you are resident in Canada, you confirm that you have reached the age of majority in your province or territory of residence (eighteen (18) years in Alberta, Manitoba, Ontario, Prince Edward Island, Quebec, and Saskatchewan; nineteen (19) years in British Columbia, New Brunswick, Newfoundland and Labrador, Northwest Territories, Nova Scotia, Nunavut, and Yukon), in addition to the minimum age requirement of twenty-five (25) years stated above.United States: If you are resident in the United States, you confirm that you are at least eighteen (18) years of age, are a legal resident of a state in which the Services are available, and are not prohibited from receiving the Services under federal or state law.

3.4 Right to Refuse ServiceIchötà reserves the right, in its sole and absolute discretion and for any lawful reason, to refuse, suspend, restrict, or terminate access to the Services to any person. This right shall be exercised in good faith and in a non-discriminatory manner consistent with Applicable Law.

4. ACCOUNT REGISTRATION AND VERIFICATION

4.1 Account CreationTo access certain features of the Services, you must create an Account. When creating your Account, you agree to:

  • Provide accurate, current, complete, and truthful information as requested
  • Maintain and promptly update your Account information
  • Create and maintain a strong, unique password
  • Immediately notify us at hi@ichota.co of any unauthorised access
  • Accept sole responsibility for all activities that occur under your Account
  • Not create more than one Account or create an Account on behalf of another person without authorisation

4.2 Identity Verification and Background ScreeningAs a condition of using the Services, you agree to submit to identity verification and background screening conducted by Ichötà and/or its authorised third-party verification partners. By using the Services, you expressly consent to the collection, processing, and verification of your personal identification documents and the conduct of background checks where permitted by Applicable Law.

4.3 Acknowledgment Regarding Verification LimitationsYou acknowledge and agree that verification and screening processes are designed to enhance safety and the quality of the membership community but cannot guarantee the accuracy of all information provided by Members, verify all aspects of a person's identity or history, predict future behaviour, or eliminate all risks associated with meeting other people. You remain solely responsible for your own safety when interacting with other Members.

4.4 Consequences of MisrepresentationProviding false, misleading, incomplete, or fraudulent information at any stage constitutes a Material Breach of this Agreement and may result in immediate termination of your Account, forfeiture of all fees paid, permanent prohibition from future use of the Services, and civil legal action.

5. APPLICATION AND VERIFICATION FEE

5.1 Fee RequirementAll applicants are required to pay a non-refundable Application and Verification Fee of thirty British Pounds (£30.00), or the equivalent amount in your local currency. This fee covers identity verification services, background screening, fraud prevention, and related administrative processing.

5.2 No Guarantee of AcceptancePayment of the Application and Verification Fee does not guarantee acceptance of your application to join Ichötà, any particular verification outcome, access to Subscription services, or any particular result or benefit.

5.3 Refund of Application FeeThe Application and Verification Fee is non-refundable except where Ichötà is unable to complete the verification process due solely to a fault in Ichötà's own systems, where you exercise your statutory right to cancel within the applicable cooling-off period, or where a refund is required by Applicable Law.

6. SUBSCRIPTIONS, SERVICES, AND FEES

6.1 Subscription TiersFollowing successful verification and acceptance, eligible Members may select from available Subscription tiers as described in Schedule A. Each Subscription is for a fixed Subscription Term as selected and confirmed by you at the point of purchase. Ichötà reserves the right to modify Subscription offerings, features, and pricing at any time upon reasonable notice.

6.2 Fees and PaymentAll Subscription fees:

  • Are clearly disclosed prior to purchase
  • Are payable in full in advance for the entire Subscription Term
  • Are quoted in British Pounds Sterling (GBP)
  • Do not guarantee matches, introductions, or relationship outcomes
  • Are non-refundable except as expressly provided in this Agreement

6.3 Additional Paid ServicesCertain services are not included within standard Subscription tiers and may require additional payment, including additional concierge services, Events, professional photography, styling services, therapy or coaching sessions, and any other services designated as premium or add-on services.

6.4 Payment ProcessingPayments are processed through secure third-party payment processors that comply with the Payment Card Industry Data Security Standard (PCI-DSS). Ichötà does not store complete payment card details on its systems.

6.5 Automatic RenewalAUTOMATIC RENEWAL: Your Subscription will automatically renew for successive Subscription Terms at the price then in effect, unless you cancel at least forty-eight (48) hours before the end of the current Subscription Term. We will send you a reminder notice by email at least thirty (30) days before each renewal date. You may cancel automatic renewal at any time by adjusting your subscription settings, emailing us at hi@ichota.co, or by any other method required by Applicable Law.

6.6 TaxesUnless otherwise expressly stated, all fees quoted are exclusive of applicable taxes. You are responsible for all applicable taxes, duties, levies, or charges imposed by any governmental or regulatory authority in connection with your purchase or use of the Services.

6.7 Additional Disclosures for California ResidentsIf you are a resident of California, the following disclosures are provided in accordance with the California Automatic Renewal Law: your Subscription will automatically renew and you will be charged unless you cancel before the end of your current Subscription Term; you may cancel your Subscription at any time before the renewal date by following the cancellation methods described in Section 6.5.

7. NATURE AND LIMITATIONS OF SERVICES

7.1 Service Description and AcknowledgmentsBy using the Services, you expressly acknowledge, understand, and agree that:

  • Ichötà provides curated matchmaking and relationship-focused concierge services, not therapy, counselling, medical, legal, or financial advice
  • Our screening processes cannot eliminate all risks or guarantee the accuracy of all information provided by Members
  • No particular outcome, timeline, or number of introductions is guaranteed
  • All interactions and decisions arising from introductions are entirely your sole responsibility
  • You are solely responsible for your personal safety when interacting with other Members

7.2 Mandatory Concierge InterviewAll subscribed Members are required to participate in a mandatory Concierge Interview as a condition of accessing matchmaking services. This session is designed to develop a comprehensive understanding of your preferences, values, relationship history, goals, lifestyle, and compatibility factors. Failure to attend or complete the Concierge Interview may result in delays, suspension, or termination of services.

7.3 Missed or Rescheduled SessionsConcierge Interview sessions must be attended at the date and time agreed. Members may request to reschedule by providing at least forty-eight (48) hours' advance notice, subject to availability. Missed sessions or delays caused by the Member's non-attendance do not entitle the Member to any refund or extension.

8. BACKGROUND CHECKS AND THIRD-PARTY PROVIDERS

8.1 Consent to Background ScreeningBy using the Services, you expressly consent to background screening conducted by Ichötà and/or authorised third-party providers, which may include identity verification, criminal record checks, sex offender registry checks, and other screenings as reasonably necessary.

8.2 Limitations of ScreeningYou acknowledge that Ichötà does not guarantee the completeness or accuracy of third-party reports, cannot verify all information provided by Members, and does not conduct continuous monitoring of Members after initial screening. You remain solely responsible for your own safety and due diligence.

9. EVENTS, RETREATS, AND EXPERIENCES

9.1 Event ParticipationIchötà may organise Events for Members and invited participants. Participation is voluntary and may require additional fees, separate registration, acceptance of supplementary terms, execution of liability waivers, and compliance with venue rules and local laws.

9.2 Acknowledgment of RisksBy attending any Event, you acknowledge that Events may involve inherent risks that cannot be entirely eliminated, Ichötà does not guarantee any particular outcome or experience, and you are solely responsible for your own health, safety, wellbeing, and travel arrangements.

9.3 Event Modifications and CancellationsIchötà reserves the right to modify Event details or cancel Events due to Force Majeure Events, safety concerns, insufficient registrations, or other circumstances beyond Ichötà's reasonable control. Where an Event is cancelled by Ichötà, we will use reasonable efforts to offer a credit, rescheduled attendance, or refund as appropriate.

9.4 Removal from EventsIchötà reserves the right to refuse entry to, or remove any participant from, an Event for conduct that is unsafe, disruptive, offensive, or inconsistent with Ichötà community standards.

10. MEMBER CONDUCT AND PROHIBITED ACTIVITIES

10.1 Acceptable UseYou agree to use the Services only for lawful purposes and in accordance with this Agreement. You agree to treat all other Members, Ichötà staff, and third parties with respect, honesty, dignity, and courtesy.

10.2 Prohibited ConductYou agree not to:

  • Harass, abuse, threaten, stalk, intimidate, defame, bully, or exploit any person
  • Engage in deceptive, manipulative, predatory, or fraudulent behaviour
  • Misrepresent your identity, age, photographs, relationship status, or any other material fact
  • Use the Services for commercial solicitation or advertising without prior consent
  • Use the Services to conduct or promote any illegal activity
  • Attempt to circumvent any safety features or security measures
  • Collect or store personal information about other Members without consent
  • Share another Member's personal data or Confidential Information without consent
  • Use automated means, bots, or scripts to access the Services
  • Upload viruses, malware, or other harmful code
  • Attempt to gain unauthorised access to any part of the Services

10.3 Consequences of ViolationIchötà may investigate suspected violations and take appropriate action, including warnings, suspension, termination, removal of offending Content, disclosure to law enforcement, and legal action. Any serious violation shall constitute a Material Breach.

10.4 Zero Tolerance for Objectionable ContentIchota maintains a strict zero-tolerance policy for objectionable content and abusive users. Content that is hateful, sexually explicit, discriminatory, violent, or otherwise objectionable is prohibited and will be removed without prior notice. Users who post objectionable content or engage in abusive behaviour are subject to immediate and permanent account termination at Ichota's sole discretion. All users may report objectionable content or abusive behaviour through the in-app reporting feature, and all reports are reviewed promptly by our moderation team.

11. CONFIDENTIALITY

11.1 Confidentiality ObligationsYou acknowledge that you may receive Confidential Information through the Services. You agree to hold all Confidential Information in strict confidence, not to disclose it to any third party without consent, and to use it only for the purpose of using the Services.

11.2 Consequences of BreachUnauthorised disclosure of Confidential Information constitutes a Material Breach and may result in immediate termination, civil legal action, and application for injunctive relief.

12. INTELLECTUAL PROPERTY RIGHTS

12.1 Ichötà's Intellectual PropertyAll Intellectual Property Rights in and to the Services are owned by Ichötà or its licensors. No right, title, or interest is transferred to you by this Agreement except for the limited licence granted below.

12.2 Limited Licence to Use ServicesSubject to your compliance with this Agreement, Ichötà grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Services for your personal, non-commercial purposes during the term of your Subscription.

12.3 Member ContentYou retain ownership of Intellectual Property Rights in your Member Content. By submitting Member Content, you grant Ichötà a worldwide, non-exclusive, royalty-free licence to use, reproduce, modify, and display such Content in connection with providing and improving the Services.

13. DATA PROTECTION AND PRIVACY

13.1 Privacy PolicyYour privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, available at www.ichota.co/privacypolicy.

13.2 Special Category DataYou acknowledge that certain Services require the processing of Special Category Data, including information about your racial or ethnic origin, religious beliefs, health conditions, sexual orientation, and preferences regarding partners. Where required, we will obtain your explicit consent as required by Applicable Law.

13.3 International Data TransfersYour personal information may be transferred to, stored in, and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place for all international transfers in accordance with Applicable Law.

13.4 Data RetentionUpon termination of your Account, we will retain your personal information for such period as necessary to comply with legal obligations, resolve disputes, and maintain the security of our Services.

14. SUSPENSION AND TERMINATION

14.1 Termination by Ichötà for CauseIchötà may suspend or terminate your access immediately and without notice in the event of a Material Breach, including fraud, conduct that threatens the safety of others, harassment, breach of confidentiality, or violation of Applicable Law. In cases of termination for Material Breach, you shall forfeit all fees paid.

14.2 Termination by Ichötà Without CauseIchötà may suspend or terminate your access for reasons other than Material Breach, including safety concerns or legitimate business reasons. In such cases, Ichötà will provide reasonable notice and may offer a pro-rata refund of the unused portion of your Subscription Term.

14.3 Termination by YouYou may terminate your Account at any time by contacting us at hi@ichota.co or using the account termination functionality in your Account settings. Unless you are exercising your statutory right to cancel, termination will take effect at the end of the current Subscription Term.

14.4 Effects of TerminationUpon termination, your right to access the Services shall cease, we may delete your Account information, all licences granted to you shall terminate, and certain provisions of this Agreement shall survive termination.

15. DISCLAIMERS AND LIMITATION OF LIABILITY

15.1 Disclaimer of WarrantiesTO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND. ICHÖTÀ DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT ANY PARTICULAR RESULTS WILL BE OBTAINED.

15.2 Limitation of LiabilityTO THE MAXIMUM EXTENT PERMITTED BY LAW, ICHÖTÀ SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES. ICHÖTÀ'S TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE GREATER OF: (I) THE TOTAL AMOUNTS PAID BY YOU IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM; OR (II) ONE HUNDRED BRITISH POUNDS (£100.00).

15.3 Exclusions and Non-Excludable RightsNothing in this Agreement shall limit or exclude Ichötà's liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be lawfully limited or excluded under consumer protection legislation.

15.4 Jurisdiction-Specific Consumer ProtectionsIf you are a consumer resident in the United Kingdom, Canada, or the United States, you may have additional rights under applicable consumer protection legislation that cannot be excluded or limited by contract.

16. INDEMNIFICATION

16.1 Indemnification by YouTo the maximum extent permitted by law, you agree to indemnify and hold harmless Ichötà and its affiliates from any claims, losses, damages, or expenses arising from your breach of this Agreement, misrepresentation, harmful conduct, violation of law, or infringement of third-party rights.

16.2 Limitations on IndemnificationThe indemnification obligations shall not apply to claims arising from Ichötà's own negligence, breach, or wilful misconduct. If you are a consumer in a jurisdiction where indemnification clauses are limited by statute, this Section shall apply only to the extent permitted by law.

17. RIGHT TO CANCEL (COOLING-OFF PERIOD)

17.1 Statutory Right to Cancel (UK and EEA Consumers)If you are a consumer resident in the United Kingdom or European Economic Area, you have the statutory right to cancel this Agreement within fourteen (14) days without giving any reason.

17.2 Exercise of Right to CancelTo exercise your right to cancel, inform us by email to hi@ichota.co, by post to 53 Stonefall Avenue, Harrogate, HG2 7NR, United Kingdom, or by completing the Model Cancellation Form in Schedule B.

17.3 Effects of CancellationIf you validly cancel within the cooling-off period, we will reimburse all payments received from you within fourteen (14) days.

17.4 Services Commenced During Cooling-Off PeriodIf you request that Services begin during the cooling-off period, you may lose your right to cancel once Services have been fully performed, or be required to pay a proportionate amount for Services already provided.

17.5 Canadian ConsumersIf you are a consumer resident in Canada, you may have additional cancellation rights under provincial consumer protection legislation, which may provide different or additional cancellation periods.

17.6 United States ConsumersIf you are a consumer resident in the United States, you may have cancellation rights under the laws of your state of residence.

18. CHANGES TO TERMS

18.1 Right to ModifyIchötà reserves the right to modify these Terms at any time. Updated Terms will be posted on our website and will indicate the date of the most recent revision.

18.2 Notice of Material ChangesFor material changes, we will provide at least thirty (30) days' advance notice before the changes take effect by displaying a notice within the Services or by email.

18.3 Acceptance of ChangesYour continued use of the Services after the effective date of updated Terms constitutes your acceptance of the updated Terms.

19. GOVERNING LAW

19.1 Primary Governing LawThis Agreement shall be governed by and construed in accordance with the laws of England and Wales. For US residents, the arbitration agreement shall be governed by the Federal Arbitration Act.

19.2 Preservation of Mandatory Consumer RightsNothing in this Agreement shall deprive you of the protection of mandatory provisions of consumer protection laws in your jurisdiction of residence that cannot be excluded by contract.

20. JURISDICTION AND VENUE

20.1 Courts of England and WalesSubject to consumer jurisdiction rights, each party agrees that the courts of England and Wales shall have exclusive jurisdiction to hear any disputes arising from this Agreement.

20.2 Consumer Jurisdiction RightsIf you are a consumer, you may bring proceedings in the courts of your country, province, or state of residence in accordance with applicable consumer protection laws.

21. COMPLAINTS AND DISPUTE RESOLUTION

21.1 Contact InformationFor questions, concerns, or complaints, please contact us:Email: hi@ichota.coWebsite: www.ichota.coPostal Address: Ichötà Limited, 53 Stonefall Avenue, Harrogate, HG2 7NR, United Kingdom

21.2 Complaints ProcedureWe will acknowledge receipt of your complaint within three (3) Business Days, investigate it fairly, and provide a full written response within eight (8) weeks or as soon as reasonably practicable.21.3-

21.6 Alternative Dispute ResolutionDepending on your jurisdiction (UK, EU, Canada, or US), you may have access to alternative dispute resolution mechanisms, including ADR providers, the European Commission's ODR platform, provincial consumer protection agencies, or arbitration as outlined in Section 22.

22. ARBITRATION AGREEMENT (UNITED STATES RESIDENTS)

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND YOUR RIGHT TO A JURY TRIAL.

22.1 Agreement to ArbitrateIf you are a US resident, you and Ichötà agree that any disputes shall be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules.

22.2 Mandatory Pre-Arbitration Informal Dispute ResolutionBefore initiating arbitration, both parties agree to first attempt to resolve any dispute informally for at least sixty (60) days.

22.3

22.4 Arbitration Procedures and FeesArbitration shall be conducted by a single neutral arbitrator. For claims of US$10,000 or less, Ichötà will reimburse your filing fee and pay all arbitration fees unless the claim is frivolous.

22.5 Class Action WaiverTO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND ICHÖTÀ EACH AGREE THAT ANY DISPUTE RESOLUTION PROCEEDING WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

22.6 Exceptions to ArbitrationEither party may bring an individual action in small claims court, seek injunctive relief to protect intellectual property rights, or pursue claims that cannot be subject to mandatory arbitration under applicable law.

22.7 Right to Opt Out of ArbitrationYOU HAVE THE RIGHT TO OPT OUT of this arbitration agreement within thirty (30) days of accepting these Terms by notifying Ichötà in writing at hi@ichota.co with the subject line "Arbitration Opt-Out".

23. GENERAL PROVISIONS

23.1 Entire AgreementThis Agreement, together with the Privacy Policy and any other incorporated documents, constitutes the entire agreement between you and Ichötà regarding its subject matter.

23.2 SeverabilityIf any provision is held to be invalid or unenforceable, it shall be modified to the minimum extent necessary or severed, and the remaining provisions shall continue in full force.

23.3 WaiverNo failure or delay by Ichötà in exercising any right shall operate as a waiver thereof.

23.4 AssignmentYou may not assign this Agreement without Ichötà's prior written consent. Ichötà may freely assign this Agreement in connection with a merger, acquisition, or sale of assets.

23.5 Force MajeureIchötà shall not be liable for any failure or delay resulting from a Force Majeure Event.

23.6 No Third-Party BeneficiariesNothing in this Agreement is intended to confer any rights upon any third party.

23.7 Relationship of the PartiesThe relationship between you and Ichötà is that of independent contractors. Nothing in this Agreement creates a partnership, agency, or employment relationship.

23.8 NoticesNotices to Ichötà shall be sent to hi@ichota.co or by post to 53 Stonefall Avenue, Harrogate, HG2 7NR, United Kingdom. Notices to you may be sent to the email address associated with your Account.

23.9 LanguageThis Agreement is drafted in English. If translated, the English version shall prevail in case of any conflict. Pour les utilisateurs résidant au Québec: Les parties ont expressément demandé que ce contrat soit rédigé en anglais.

SCHEDULE A

SERVICE TIERS AND PRICINGAll prices are quoted in British Pounds Sterling (GBP) unless otherwise stated. Prices are exclusive of applicable taxes.

ICHÖTÀ ELITE — Premium TierMonthly Price: £1,220.00 per monthInclusions:

  • White-glove personalised onboarding experience
  • Unlimited access to the Ichötà App, including the exclusive Ichötà Suite
  • Up to five (5) Platinum Pairing requests per month (90%+ compatibility)
  • Comprehensive date planning and execution support
  • Dedicated Personal Concierge and Relationship Manager
  • Up to three (3) complimentary first date activities (up to £150 each)
  • Unlimited one-on-one Concierge Interviews
  • Advanced security vetting and enhanced background screening
  • Full-service lifestyle and image consultancy with professional photoshoot
  • Guaranteed monthly access to a certified relationship therapist
  • Priority access to all Ichötà Experiences and Events
  • Membership pause option up to four (4) months per year
  • Access to Partner-Merge Concierge Service

ICHÖTÀ PRESTIGE — Second TierMonthly Price: £690.00 per monthInclusions:

  • White-glove personalised onboarding experience
  • Unlimited access to the Ichötà App
  • Up to three (3) Platinum Pairing requests per month
  • Date planning and execution support
  • Dedicated Personal Concierge and Relationship Manager
  • Up to two (2) complimentary first date activities (up to £100 each)
  • One-on-one Concierge Interviews
  • Advanced security vetting and background screening
  • Premium lifestyle and image consultancy with professional photoshoot
  • Once-monthly access to a therapist
  • Priority access to Ichötà Experiences and Events
  • Membership pause option up to three (3) months per year
  • Access to Partner-Merge Concierge ServiceICHÖTÀ SIGNATURE — Standard TierMonthly Price: £199.00 per monthInclusions:
  • White-glove onboarding experience
  • Unlimited access to the Ichötà App
  • Two (2) Platinum Pairing requests per month
  • Date planning and execution support
  • Personal Concierge and Relationship Manager
  • One (1) complimentary first date activity (up to £75)
  • One-on-one Concierge Interviews
  • Enhanced security vetting
  • Enhanced relationship support
  • Priority access to Ichötà Experiences
  • Membership pause option up to two (2) months per year
  • Access to Partner-Merge Concierge ServiceGeneral Terms for All Subscription Tiers
  • All services are subject to availability and geographic location
  • Platinum Pairing requests that do not result in a match do not roll over
  • Membership pause requests must be submitted at least fourteen (14) days in advance
  • Access to therapists and professionals is subject to their availability
  • Ichötà reserves the right to modify tier features with thirty (30) days' notice

SCHEDULE B

MODEL CANCELLATION FORM(Complete and return this form only if you wish to withdraw from the contract within the fourteen (14) day cooling-off period)To:Ichötà Limited53 Stonefall AvenueHarrogate, HG2 7NRUnited KingdomEmail: hi@ichota.coI/We hereby give notice that I/We cancel my/our contract for the supply of the following service:_____________________________________________Ordered on / received on: _______________________Name of consumer(s): ___________________________Address of consumer(s): _________________________Email address: _________________________________Account username / Member ID: __________________Signature (if submitted on paper): _________________Date: ________________________________________CONTACT INFORMATIONIchötà LimitedA company incorporated in England and WalesCompany Number: 15530216Registered Office:53 Stonefall Avenue, Harrogate, HG2 7NR, United KingdomEmail: hi@ichota.coWebsite: www.ichota.coFor questions, complaints, or support requests, please contact us using the details above.— END OF TERMS OF SERVICE —Version 1.0 — Effective: 26 January 2026